At Fresh Boyz Textures, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a return or refund may be necessary. Here's our policy to make the process as smooth as possible:

1. Eligibility for Refunds:

• Refunds are applicable within 30 days from the date of purchase.
• To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Refundable Items:

• We cannot offer refunds on digital downloads or gift cards.

3. How to Request a Refund:

• To initiate a refund, please contact our customer support team at [email protected] with your order number and reason for the return.
• Our team will guide you through the return process and provide you with a return authorization if applicable.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the item received was defective or damaged upon arrival.
• We recommend using a trackable shipping service and purchasing shipping insurance for your protection.

5. Processing Time:

• Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
• Approved refunds will be processed within 3-4 days, and a credit will automatically be applied to your original method of payment.

6. Late or Missing Refunds:

• If you haven’t received a refund within the specified timeframe, please first check your bank account.
• If the refund is not reflected, contact your credit card company or bank, as processing times may vary.
• If you've done all of this and still have not received your refund, please contact us at [email protected] for further assistance.

7. Exchanges:

• We currently do not offer exchanges. If you need a different item, simply follow the refund process for the unwanted item and place a new order for the desired one.

8. Contact Us:

• If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team at [email protected].